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Master Driver for CPC
Module 5a and 5b
5a - Company procedures & customer care
Who is this course aimed towards?
All LGV Drivers
To meet the requirements of the Driver CPC
Course Outline
- Company documentation
- Working Time Regulations
- Customer care
- Route planning
- Course closure and feedback
Training Objectives
To understand :
- Efficient systems and procedures for dealing with company documentation, e.g. time sheets, delivery and collection notes, customer service and incident reports
- The Working Time Regulations
- The importance of professional personal behaviour in protecting and enhancing a company’s image
- Route planning; techniques for accurate assessment of journey time
5b - Secure Transport Operations
Who is this course aimed towards?
All LGV Drivers
To meet the requirements of the Driver CPC
Course Outline
- Operator licensing
- International transport operations
- Vehicle security
- Illegal immigrants
- Course closure and feedback
Training Objectives
To understand :
- The operator licensing system
- Driver responsibilities for vehicle and load security
- The main terms of contracts for the carriage of goods and other legal documents and obligations in international transport operations
- Effective strategies to combat the trafficking of illegal immigrants
MASTER DRIVER FOR CPC
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